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Product Details

Hi Dear buyers,

I’m glad you like this product.Please note that this product needs to be plugged in, not for charging. This one cannot be used for charging. The battery inside the robot is used to support the safety device to prevent falling.

Уважаемые покупатели, привет.

Я рад, что вам нравится этот продукт.Обратите внимание, что этот продукт должен быть подключен, а не для зарядки.Этот нельзя использовать для зарядки. Аккумулятор внутри робота используется для поддержки защитного устройства для предотвращения падения

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The whole machine has passed CE, FCC, ROHS quality testing and certification;

The power supply passes the CCC, CE, FCC, UL, ROHS safety testing and certification;

Packing list:

1 host

1 power cord + adapter,

1 remote control

1 battery pair

2 pairs of cleaning rings (4)

1 extension of 4 meters

1 safety rope

10 cleaning cloths

1 manual (or English manual)

1 after-sales warranty card

Using way:

1. Wait 20 seconds after starting up until the blue light stop flashing,Then start working. Because the robot need 20sec to detect the glass plane.

2. Binding the safety rope when using, Prevent  falling from high altitude.

3. Spray some water on the edge of the Mop when working,  will be better effect.

4.  When you receive the item, please contact us if you have any questions, we will solve it for you.

(When you don’t know how to use it, I will give you  answer and send you an operation  video)

If you want the fast shipping.Pls choose the Russian and Spain warehou.

If you select DHL / Seller’s Shipping Method / Rets-ExpressChina to ship it, you may be charged customs clearance and taxes for something purchased online. Buyers are responsible for custom taxes.

This price is not including the custom tax.if you have special requirement, please leave a message when place order, or contact us.

Warranty:

 

Shipping & Payment

SHIPPING

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Shine Daddy (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://shinedaddy.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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